General

The Collector website is an online store selling products and services over the Internet (hereinafter referred to as the "online store" or "website") of the Greek individual enterprise Panagiotis Syvridakis with the distinctive title Collector's Shop International (VAT ID 032648369, Tax Office of Athens A, based in Greece (Gamveta 4, 10678 Athens), hereinafter referred to as the "Company" for brevity.
Visitors to the website entering and conducting transactions or using the services of the online store (hereinafter referred to as "visitors" or "users" or "customers") are invited to consult the following terms and conditions applicable to the use of the website. User actions on the website, including but not limited to browsing, purchasing products, and using the services of the online store, imply the unconditional acceptance of these terms without exception.
If a user does not agree to these terms, they are responsible for refraining from visiting, using the website, as well as any transactions with the services of the online store.
The Company reserves the right to unilaterally modify or renew these terms and conditions of use and transactions. The Company undertakes the obligation to inform users of any changes through the website of the online store.

Provided Information and Products

The Company commits to the accuracy and completeness of the information provided in the online store regarding the identity of the Company and the services offered through the online store. In any case, the Company is not responsible and is not bound by entries of electronic data that were made in error or occurred inadvertently due to technical malfunctions of the website or force majeure. The Company is entitled to correct these issues whenever it becomes aware of their existence. Specifically, the Company is not liable for defective products and/or false information concerning the goods of the suppliers of the online store that are included in it.

Limitation of Liability

The Company does not guarantee the availability of the products displayed in the online store but is committed to timely informing end consumers about their unavailability. The online store provides content, products, and services available through the website "as is." The Company is not liable for any form of positive, special, or consequential damages, including but not limited to, loss of profits, data, anticipated profits, financial satisfaction, etc., that may be incurred by the visitor/user of the website or due to any technical problems that may arise from the use of the online store. In any case, the Company reserves the right to suspend the operation of the entire or part of the online store for maintenance or upgrade reasons or for any other reason.

Intellectual Property Rights

All content of the online store, including distinctive titles, trademarks, images, graphics, photos, texts, etc., constitutes the intellectual property of the Company and is protected under the relevant provisions of Greek law, European law, and international conventions, or the intellectual property of third parties for which the Company has obtained a license for its exclusive needs and for the operation of the online store. Any reproduction, republication, uploading, announcement, dissemination, transmission, or any other use of the content of the commercial store for commercial or other purposes is strictly prohibited, except with the prior written permission of the company.

User Obligations

Users of the website theeshop.gr accept that they will not use the website or its content for:
• Sending, publishing, emailing, or transmitting in any other way content that is illegal, false, inaccurate, threatening, offensive, defamatory, vulgar, violent, or for any reason causes illegal offense and harm to the company or any third party.
• Sending, publishing, emailing, or transmitting in any other way content for which users do not have the right to transmit according to the law or valid agreements (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships, or covered by confidentiality agreements).
• Sending, publishing, emailing, or transmitting in any other way content that violates any patent, trademark, trade secret, copyright, or other proprietary rights of third parties.
• Sending, publishing, emailing, or transmitting in any other way any material that contains software viruses or any other codes, files, or programs designed to interrupt, cause damage, destroy, or equip the operation of any software or computer hardware.
• Intentional or unintentional violation of current legislation or provisions.
• Harassment in any way of the privacy and individual and social rights of third parties.
• Collecting or storing personal data about other users.
The Company retains the exclusive right, without any prior notice, to suspend the use of access codes to the services of the online store and/or to suspend the provision of its content to visitors/users it believes have violated these terms of use. The Company assumes no obligation towards the visitor/user for the above-mentioned suspension or for any claim related to the above-mentioned suspension.
Transaction Security and Personal Data
The Company is committed to protecting the personal data of visitors/users of the website theeshop.gr and to complying with the provisions on the protection of personal data (Law 2472/1997 on the protection of individuals from the processing of personal data) as they may apply.
Registration on the online store is optional. During their registration, new users are required to provide certain personal data on the website, which is kept exclusively and only for purposes related to their transactions with the online store, improving the services provided, and statistical analysis of the online store's traffic. Only authorized employees have access to user and transaction information, and only when necessary, for example, to process user orders and requests.
Specifically, for the valid completion of orders by visitors/users of the website, the online store will request from them some basic information such as name, address, postal code, telephone, and email address. In case users wish to receive an invoice, they will need to provide additional details about the company for which the invoice will be issued.
Registered users of the website have the right to update their personal data stored by them, the right to object to and correct this data, as well as the right to withdraw their consent for the processing of personal data concerning them at any time according to current legislation (Articles 11 to 13 of Law 2472/1997).
The codes used to identify users of the online store are the username (email) and the security password, which provide secure access to users' personal information. Users can change these personal security details (email and password).
Registered users of the online store are solely responsible for maintaining the confidentiality and concealment of access credentials on the website from third parties. The online store takes all necessary measures to ensure the privacy of user/customer communications and transmitted information. However, it does not guarantee the security of data transmitted over networks.
In the event of loss or leakage of personal information, users must immediately notify the company; otherwise, the online store theeshop.gr is not responsible for the use of access codes by an unauthorized person. For security reasons, the Company recommends that registered users change their passwords at regular intervals and avoid using easily detectable codes (e.g., birth date).
Cookies
The website collector-shop.info may use cookies to recognize users. These cookies are small text files stored on the computer or device of each user and do not receive personal sensitive data or files from the computer or device, but are used only to facilitate user access to specific services, for marketing purposes, and for statistical reasons. Users can configure their computer or device not to receive cookies, either overall or on a case-by-case basis. In this case, the user may not have access to some of the services of the online store.

Pricing Policy

The prices of the products listed on the online store are final, including VAT, and are valid until stock is exhausted. The Company reserves the right to change prices without prior notice to visitors/users of the online store. Regardless of price changes, the visitor/user will always pay the value indicated on the products at the time of placing the order.
In certain product categories and/or selected products, so-called "Web offers" apply, where the prices of products on the online store differ from their counterparts in the physical store and apply only for purchases through the online store. The Company recommends that consumers check and be aware of the price difference in Web offers to avoid or resolve any disputes that may arise in their transactions with the store.

Product Availability

Visitors/users of the website are informed about the availability of products through the respective pages of each product on the online store. For these products, a strict chronological order is maintained in the execution of purchases/orders, including both online and in-store purchases.
The Company reserves the right to determine the availability of its products if they are not available at the time of ordering. In such a case, the Company reserves the right not to accept the specific order, and therefore, the sale will not be concluded. Any payments already made will be refunded to customers without undue delay, in the same manner that customers chose to pay for their order.
The availability of products offered through the online store may differ from the availability of products offered through the physical store. For this reason, there are products that may be available for purchase in physical stores and not through the online store, and vice versa.
Product Purchases through the Online Store
Users of the website can navigate the pages of the online store using the main navigation menu, always located at the top of the pages. The products of the online store are categorized and subcategorized for better navigation and finding the desired products.
Users can add the products they are interested in to the shopping cart. Adding a product is done by clicking the "Add to Cart" button, after selecting the quantity and product characteristics (e.g., color and size) where available. Users can add or remove products from the shopping cart until they complete their order.
To complete the order, users must log in to the website using the access codes they have if they are already registered members or by registering as new members. If they do not wish to register as members of the online store, they can proceed with their order as simple visitors. In this case, they will need to submit the "Login as a Guest" form to confirm the necessary details for order completion.
Afterwards, users can complete their order through simple steps where they will fill in and check the billing details of the order, as well as the payment and shipping methods.
In the case of payment by credit card, users, upon completing their order, will be redirected to the Piraeus Bank system for the card charging process.
After the successful completion of each order, users receive a confirmation email detailing the information of their order.

Order Cancellation

Visitors/users of the online store have the option to cancel their order only if the item has not yet been invoiced and dispatched by the Company. Order cancellations can be made through the following methods:
• By calling the customer service hotline of the store at 210 3318 248
• By sending an email to info@collector-shop.info with the subject "Order Cancellation" and stating the order code and details.
During cancellation, the customer must provide the exact details of their order. Cancellation is not completed unless a relevant confirmation is sent by the Company via email to the customer.
If the customer has already paid for the approved order before declaring the cancellation, the Company must refund the received amount to the customer within fourteen (14) calendar days, using the same payment method the customer used for the initial transaction.
Product Returns / Right of Withdrawal
The company advises consumers to unpack and inspect products upon delivery to confirm the absence of defects. Every order leaving the offices of the online store collector-shop.info is thoroughly checked to meet all specifications, and the products are in excellent condition. However, there is always the possibility of an error.
Customers of the online store have the right to return products they purchased within 14 days from the date of receipt. Returns will be accepted only if the products are returned in perfect condition, sealed, complete, unused, and undamaged, in their original packaging. In any case, the returned products must be accompanied by the necessary legal documents and delivery receipts.
To exercise the right of withdrawal, the customer of the online store must inform the Company of their decision to withdraw, in writing, via postal mail or by sending an email to info@collector-shop.info. Alternatively, the customer can fill out the withdrawal form available on collector-shop.info and send it to the Company using the same methods mentioned above.
For product returns, the customer bears the shipping costs, except in cases where:
• The order was incorrectly processed by the online store (billing or shipping error), or the item had packaging completely or mostly destroyed upon delivery. In these cases, the customer may refuse to accept the product from the beginning.
• The product is defective, as verified by an authorized store employee.
Product returns with the Company's charge will be made either by the Company's personnel and transport means or through a distributor.
The refund corresponding to the products ordered by the customer is completed within 14 calendar days from the date the Company is informed of the customer's decision to withdraw. The Company may delay the refund until it receives the goods back or until the customer provides evidence that they have sent back the goods, whichever happens first. The Company will execute the above refund using the same payment method that the customer used for the initial transaction, unless there is an agreement between the two for something different.
Exceptions
The right of withdrawal does not apply in the following cases:
• Products that are not suitable for return due to health protection or hygiene reasons, such as swimwear, underwear, etc.
• Products that can deteriorate or expire quickly.
• Products that are manufactured or modified to customer specifications (e.g., clothing, shoes, etc.).

Website Links

The hyperlinks included in this website lead to pages of the online store or, in a few cases, may lead the user to websites of third-party providers, businesses, etc. These websites are not under the control of the Company, and therefore, the Company is not responsible for the content they contain. The Company provides these links on its online store solely for the convenience of using the online store, and their use is not mandatory for the visitor/user. The inclusion of these links in the theeshop.gr online store does not imply that the Company approves or accepts their content.
Newsletters
Visitors to the website can subscribe to the electronic newsletters of the online store. The content of these newsletters is the intellectual property of the Company and is, therefore, protected by the relevant provisions of Greek law and international conventions.
The online store is not responsible if the newsletters are not delivered to their destination, even though every effort is made with Internet Service Providers (ISPs) for their delivery. Newsletters may end up in the recipients' email folder labeled as "Spam/Junk Email."
If a user no longer wishes to receive newsletters or wishes to be removed from the mailing lists, they can inform the Company using the contact form on the website or through the corresponding link in the email messages received.
The website uses a third-party company to track newsletter recipients. It does not disclose to third parties information about the name, surname, address, or other personal data of users of the online store.
Online Dispute Resolution (ODR)
The ODR platform is a website that serves as a single point of service for consumers and traders seeking out-of-court resolution of disputes concerning contractual obligations arising from online sales or service contracts between a consumer residing in the Union and a trader established in the Union, with the intervention of an Alternative Dispute Resolution (ADR) entity included in the list according to Article 20(2) of Directive 2013/11/EU.
The ODR is directly connected to the competent ADR entities in each country, which undertake the processing of complaints. In Greece, the competent entities are:
• The Independent Authority "Consumer Ombudsman," with jurisdiction in all commercial sectors,
• The Ombudsman for Banking-Investment Services, with jurisdiction in the commercial sector of financial services,
• ADR POINT IKE - Center for Alternative Dispute Resolution, with jurisdiction in all commercial sectors, except for categories explicitly mentioned in Article 2(2) of the Ministerial Decision.
• The European Institute for Conflict Resolution (E.I.E.S.), with jurisdiction in all commercial sectors, except for categories explicitly mentioned in Article 2(2) of the Ministerial Decision.